Founded in 2019 and backed by top Venture Capitals, Trellis is an online platform that allows American users to access personalized and more economic insurance plans.
When Trellis contacted Bixlabs, they already had an operating platform launched in production, a proven business model, and a broad base of loyal customers.
To provide its service, Trellis uses a suite of scrapers in NodeJS that collect data from various insurance sites. Although this technology works reliably most of the time, several conditions could cause the scrapers to fail.
In early 2020, as the project grew and Trellis gained new business partners, the issues became more recurrent and complex to pinpoint and solve.
Since Trellis' business model relies on ensuring the system stays operative at all times, each downtime represented a huge amount of money loss for the company.
To deal with this problem, Trellis was looking to hire a dedicated development team that could:
Update and test the scrapers
Provide continuous support to solve the identified issues
Develop new critical features for the platform.
The client needed to be able to identify the error, and fix, test, and deploy an update in production in 2-4 hours.
Our Staff Augmentation service provided Trellis with the workforce and expertise they needed to have continuous support in their platform and develop new and innovative functionalities.
This project, however, wasn't short on challenges.
On a daily basis, Trellis presented unexpected occurrences that required our developers to be very vigilant and creative to solve emerging issues.
Each insurance provider working with Trellis' platform had its internal system, backend, user flow, and data input.
So, we had to implement a lot of inverse engineering to understand how each user would behave and interact with the system.
Errors could be produced by multiple factors and in unpredictable ways. For this reason, our developers needed to have high investigative capabilities and be able to come up with creative ways to identify the source of the flaw and fix it.
The client was so impressed and satisfied with Bixlabs performance and results that they decided to incorporate even more of our dedicated developers into the project.
We also collaborated with Trellis on a side project called Savvy, and Trellis' CTO recommended our services to several of their business partners.